A customer experience that inspires up to 52%* increase in repeat purchase rate
Customer experience can make or break your brand’s reputation.
Communicate order status with your customer, recommend further items, and generate returns with Hive’s customer experience offering.
Create a memorable customer experience
Your customer can track and see their order history, change their address, choose returns, and generate returns labels with ease.
Communicate proactively with your customers with an email open rate of 89%
Create excitement by sending your customers automated emails with the delivery status of their order.
Seamlessly integrate with Klaviyo to customize these emails and make sure they follow your brand guidelines.
Get data on open rates, clicks, and failed email delivery to enable data-driven decision making in your team.
Turn order tracking into a revenue channel
With Hive’s Post Purchase App, you can upsell related products when customers go to track their orders. We have seen a reorder rate of 32% among customers who use the Post-Purchase App compared to 21% who did not.
Recommend further products or other content such as blogs to drive traffic to your website and encourage conversion.
Make your returns work for you
Use the Returns Portal to allow your customers to generate returns labels with ease. Trigger a refund, exchange, or store credit.
When your customer generates a return, they also provide you with valuable data on return reasons which you can track in the Hive App.
And on top of that, you can get data on avoided revenue loss through exchanges and store credit, as well as time and money saved in processing returns.
Resolve address problems to deliver without delay
When an invalid address is detected, your customer will be sent an email to check it. Your customer can then update their address in your Post Purchase App.
This leads to increased customer satisfaction as orders are fulfilled and delivered without delay.